RETURN POLICY

DIAMOND AND/OR GEMSTONE JEWELLERY
  • 15 DAY MONEY BACK
    100% OF INVOICE VALUE *UPTO Rs 1 lakh
  • LIFETIME EXCHANGE - Exchange or upgrade your jewellery/ solitaire Gemstone - 90% of prevailing gemstone value
    Gold - 100% value of gold weight at prevailing gold rate
    Diamond – 100% of prevailing market rate
    100% FOR EXCHANGE
  • BUYBACK - Sell your jewellery back to us Gemstone - 80% of prevailing gemstone value
    Gold - 90% value of gold weight at prevailing gold rate
    Diamond – 90% of prevailing market rate
    90% FOR BUYBACK

OTHER TERMS

•Value for Lifetime Exchange and Buyback will be ascertained after excluding the making charges.
•In case, any coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable
•Customized (including personalized products) Jewellery is not eligible for a Money back, 15 Day exchange or Buyback. Only Lifetime Exchange Policy applies
•Returns are only applicable on orders shipped within India

MONEY BACK, BUYBACK & EXCHANGES

•Customised Jewellery (including personalized products) are not eligible for a 15-Day Money Back or BuyBack. Only Lifetime Exchange applies.
•Once your returned item is received, our Quality Assurance Department will review it.
•Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 15-day Money Back.
•Product should be accompanied with original product certificate and the original / copy of invoice for all exchange within the 15-Day Money Back period. The tag should not have been removed from the product for us to accept it as a 15-day Money back.
•In case the customer cannot produce the original certificate, the company will send the solitaire / jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
•The Money Back amount will be 100% of actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
•In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
•In case of a refund on 15-Day Money Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product. If the mode of the payment was through online debit / credit card / net banking, the refund will be processed by reversal of the transaction.
•In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
•In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 30 Day exchange, but if its a Lifetime Exchange then the difference will be held as a credit for future purchase.
•The prevailing market value will be determined by the company.
•This feature is not available for international orders (orders that will be shipped abroad from India).
•Irasva reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.

RESIZING & REPAIRS

•If you want to resize your ring, Irasva will resize it free of cost except in certain cases where the resizing is not possible.
•If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
•If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
•In case of a refund, the payment of the same shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
•If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case to case basis.
•Shipping charges under Repairs & Resizing policy shall be borne by the customer.

Copyright © 2019 IRASVA. All rights reserved.

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