Frequently Asked Questions

Each Irasva piece is brought to life at our in-house facilities.

While we don't currently offer a traditional catalogue, our digital doors are always open! Explore our collections online, on our website as well as on Instagram and in-store.

If you'd like to try any of the products on, simply let us know which treasures have caught your eye, and we'll whisk them right to your doorstep with our complimentary Try @ Home service. Unwind, explore, and find the piece that speaks to your unique style.

You can browse through our collection of rings on the following page https://www.irasva.com/collections/diamond-rings-women

You can browse through our collection of earrings on the following page https://www.irasva.com/collections/diamond-earrings-women

You can browse through our collection of pendants on the following page
https://www.irasva.com/collections/diamond-pendant-and-necklaces-women

You can browse through our collection of bangles on the following page
https://www.irasva.com/collections/diamond-bangles-and-bracelets-women

You can browse through our entire jewellery collection on the following page
https://www.irasva.com/collections/all

We don't have any discounts available right now but if we do have a promotion or an offer running in the future, we would be happy to inform you of the same. Please join our mailing list so we can keep you updated.

We offer 5 different denominations of Gift Vouchers - Rs. 2000, Rs. 5000, Rs. 10000. You may purchase any denomination and in any combination of your choice.

Yes, of course. You can customise the gold karatage and the diamond colour-clarity combination as per your choice. In case you do not have something specific in mind, our team would be happy to understand your requirements and make a few recommendations accordingly. You can also visit https://www.irasva.com/bespoke and fill in the details and we will get in touch with you

Definitely. You can customise your jewellery as per your requirement.

Yes, you can order a ring in a size that is not offered on the site.

That isn't a problem. You can always refer to our ring size guide or call one of our stores and we will guide you.

Rest assured, Irasva uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).

Your jewellery will arrive in exclusive Irasva gift boxes.

Absolutely! All Irasva diamond jewellery comes is certified from IGI, GIA or HRD. Each piece of jewellery is hallmarked by a BIS certified agency.

Yes, we can arrange a duplicate for you at a nominal cost of Rs 500. It will come with the words 'copy/duplicate' written across the certificate as a watermark.

To place an order online, please follow these steps:

1. Select your piece of jewellery and click on 'Add to your Shopping Bag'
2. Click on 'Secure Checkout' if you have finalised your order, else 'Continue Shopping'
3. Enter your email address and name on the secure checkout screen and proceed to the Billing and Shipping section
4. Enter your shipping details and continue to the Payment Options section
5. Select your mode of payment and place the order

You will receive an order confirmation email to the e-mail you provided while placing your order.

Yes. Your order confirmation will be sent to the e-mail address that you provided while placing your order.

Please contact our Customer Delight team on +91 85910 49076 and they will help you cancel your order.

Please log in to your Irasva account and track your order in the "Order History" section of your account.

GIA only certifies loose diamonds. IGI e-certificates are always given with the jewellery that you purchase from us. But we can furnish IGI certificates on request.

Since some pieces of jewellery consist of multiple diamonds, the laboratory gives a split grade for the diamonds. It means that a few diamonds are VS and a few diamonds are VVS.

Yes, we do take old gold back. However, we will be able to do that only at the store.

We have jewellery for men. You can call us to explore the range of men’s rings, cufflinks and kurta buttons

Irasva provides free shipping within India on all items, except gold coins.

All Irasva products are specially crafted and the delivery time will vary from product to product. However, the maximum delivery time for all of our products is 21 days. You will receive an email or a SMS indicating the estimated delivery time.

We will courier your order to you via any of our reputed and insured courier partners like Bluedart or BVC who will take the utmost care in delivering your package to you.

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured until it reaches your doorstep, and we ensure that we tie up with reputed and established courier services lor all orders within India. Please do not accept any package that has been tampered with.

Yes, we can deliver internationally provided that the Import duty of the particular country is borne by the customer.

Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Delight team at +91 85910 49076 for assistance. For orders that have been dispatched, we will be able to reship it to your new address as soon as the consignment is returned back to us.

We ship to all metro cities.

Yes, cash on delivery is available on all deliveries if the value of the order is less than Rs. 50,000.

Our 15-day no-questions-asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we will be happy to provide you with a full refund or exchange, within 15 days of the date of delivery. Yes, it's that simple ! We can only accept the product without custom engraving, without customisation, in its original condition and with the certification.
The 15 day return is valid for online purchases only.

We offer free return shipping. You'll receive complimentary return shipping on all exchanges, or refunds for all products within the 15-day money back policy.

We offer a Lifetime Exchange Policy on all purchases made from Irasva, within India. If the product, along with diamonds and gemstones, if any, is intact, you may return it for the current value of all the materials with a minor deduction towards melting and recovery costs. This means your product's current value of gold, diamonds and coloured stones will be determined based on product specifications and the current price listed on our website. If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well. 10% of this amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. You will be given a voucher for this value which remains valid for 365 days and can be used to purchase anything, except gold coins from Irasva. Please note that this voucher cannot be encashed.

Irasva offers multiple methods to make payments for your order: RTGS/NEFT/IMPS, Credit/Debit cards, Net Banking, Payment Links, Wallet Payments and Cash on Delivery.
All credit / debit card details remain confidential and private. Irasva and our trusted payment gateways use SSL encryption technology to protect your card information.

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

Yes, prices on www.irasva.com are subject to change without notice. Please expect to be charged the price for the Irasva merchandise you buy as it is listed on the day of purchase.

All sales prices are final and Irasva does not price-match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and in effect, our prices do too.

If there are any problems with the quality of the workmanship of your piece, we'll repair it free of charge In case a piece is damaged by you, we'll be happy to repair it for you for a minimal fee plus shipping, because we want you to enjoy your Irasva piece and not have it sitting in a box. If you are still not satisfied with the product, you can return it to us within 15 days. The 15 day return is valid for online purchases only.

Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 15 day money back and lifetime exchange policy, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.

To get a refund, you would need to call our Customer Delight team and place your return request. We will courier an Irasva tamper-proof package to you. This will come pre-printed with our return address and unique serial number along with your name and address on it. Please secure your jewellery with the original packing materials and certificate in the tamper-proof package. Note that once the package is sealed, it cannot be re-opened. Once your package is ready, please call our customer delight team and we will send a courier to pick it up from you. Once your returned item is received by Irasva, your refund or new item will be processed. This is not applicable on gold coins though.

Our 15-day, no-questions-asked return policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro. Please note, this is applicable on orders within India only.

The refunded amount will be directly credited to your bank account after we receive your
jewellery. Please email or call our Customer Delight team with your bank account and IFSC code which can be found printed on your cheque book.

Irasva provides free delivery / shipping on all items within India. Our delivery date depends on the product selected as well as the shipping address. We have several products under the same day shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days.
The rest of our products are made to order and it takes us between 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.
Please note that the business days mentioned do not include Sundays and festive holidays and that free shipping is not applicable on gold coins.

All the products are fully insured by Irasva until they reach you, so your purchase is 100% safe.